Terms and Conditions for Tango eXperience Festival Participation

These terms and conditions (the “Terms”), apply to all Participants at Tango eXperience Festival (the “Festival”). Your attendance at the Festival indicates your agreement to these Terms. By completing the registration on behalf of another individual you are warranting that you have made the Participant aware of these terms and that they have accepted these terms.

The Terms & Conditions apply from August 18th 2023, and remain in force until further notice.

1. General Provisions

1. These regulations (hereinafter referred to as the “Terms and Conditions” or “Terms”) contain rules and regulations for participation sin artistic events (hereinafter referred to as “Events”) organized by San Juan y Boedo Tango association, commercially registered in Zug under the Business Identification Number UID: CHE145539589, and in the Swiss Register of Commerce under CH17060004746 (hereinafter referred to as the “Organizer”) and constitutes an agreement within the meaning of Art. 2 in the Secondary Terms of the Federal Act on the Amendment of the Swiss Civil Code.

2. Participant is a person that purchased a ticket to the festival program and is fulfilling the conditions of participation in accordance with these Terms & Conditions

3. These Terms & Conditions with any Appendices are made available to each Participant on the Festival’s official website and each Participant is required to read and acknowledge them prior to purchasing a ticket. Failure to accept the Terms & Conditions and other documents will prevent access to the Event.

4. The Organizer is entitled to prevent participation in the Event or to ask a person who does not comply with the Terms & Conditions and/or Appendices or other provided guidelines to leave the Venue.

2. Admission & tickets

1. These events are private in nature, for which prior registration is required. Admissions without prior registration will be considered at organisers discretion.

2. Admission to the events of the Festival is granted upon presenting a valid Festival Ticket and filling in a corresponding registration form.

3. Registrations are per person. Participants registering as a couple need to fill the form separately.

4. Tickets are sold online prior to the Festival at the official website and are subject to limited availability and acceptance by the Organisers at its absolute discretion.

5. Ticket prices are displayed in CHF.

6. When purchasing a Ticket for the Festival, Participants are required to provide accurate and complete registration details. It is Participant’s responsibility to inform the Organisers of any changes to that information (including, without limitation, your email address) by contacting us info@tangoxperience.com.

7. The registration is only valid if confirmed by Organizer via email including a digital ticket.

8. Tickets may be sold at the door on the day of the Festival subject to availability.

9. All tickets are non-refundable. You may not sell, transfer, or share your Festival passes. Registered participants may be substituted by other individuals at no extra cost by notice in writing to the organisers before the beginning of the Festival , subject to organiser’s agreement and confirmation.

10. You must show your ID upon entry to confirm your listing.  

11. Admission may be refused or revoked at Organiser’s discretion to persons who do not comply with the Terms & Conditions.

12. In case of cancellation due to force majeure, full refunds will be provided to all pass types. Refunds will be processed using the payment method used during the checkout process. The same credit card will be refunded for payments received by credit cards.

3. SAFE ENVIRONMENT

1. The Festival has a zero tolerance policy for violence or harassment behaviour. We believe in creating an environment where people in the tango dance community can learn, dance, grow and feel safe. Discrimination or harassment on the basis of sex, gender, national origin, ethnicity, religion, race, sexual orientation, disability or any other ground will not be tolerated. The participants and organisers promise to work together to keep dance spaces and venues safe and welcoming for all people.

2. Participants who experience discrimination, harassment or violence are invited to trust and approach any organiser of the Festival of their choice on a confidential basis. We will listen attentively and define the measures to be taken together with the person concerned. We believe that we can work together on a trustworthy and confidential basis.

3. Participants who display violent behaviour will be escorted out with no refund and their admission to any remaining events of the Festivals will be refused.

4. The area where the Events are held is privately owned and cannot be considered a public space or a generally accessible place. Only persons who meet the criteria resulting from the Terms, i.e. only previously registered Participants, may stay in this area at certain times. It is forbidden for third parties, regardless of the entity they represent, to move around the premises of the Festival. In the event of a disruption to the work of the Organisers, appropriate services will be called immediately with information about obstruction of the work that may be considered harassment by third parties.

5. The Organizer declares that, for safety reasons, in the event of the intrusion of third parties who are not the Artists or their legal guardians or parents, the Organizer’s employees, the area of ​​the Festival will be recorded in the form of audio and video using devices such as a mobile phone, camera, etc., and the recorded materials  may be made available to external entities in the event of a security breach or as a result of financial arrears, which will serve as evidence in the event of legal disputes.  Materials that will not be used in legal disputes will be each time removed within 14 days from their fixation.  It is only a preventive action in order to ensure the highest quality of the organised event.

4. cOMPLAINTS

1. In Switzerland, consumers have no statutory right of return or exchange. 

2. The Participant may submit a complaint in writing or by e-mail if the Event is not carried out by the Organizer or contrary to the Terms’ provisions and its attachments.

3. The complaint should include:

• • the complainant’s identification,
  • the subject of the complaint and the period to which the complaint relates,
  • circumstances justifying the complaint,
  • the signature of the claimant – in the case of a complaint submitted in writing.

All complaints should be submitted in writing at the reception desk or by e-mail to the following address: info@tangoxperience.com immediately, no later than within 14 days from the date of that caused the complaint.  In the case of submitting a complaint by e-mail, the complaint should be sent from the e-mail address indicated in the registration card. Otherwise, it will not be considered.

The organizer will reply to the complaint by e-mail to the e-mail address provided by the complainant or in writing to the address provided by the complainant within 30 days from receipt.

The organizer may leave the complaint unrecognised if:

• • The complaint concerns a matter explained in the Terms & Conditions or its amendments.  In this case, the response to the complaint contains a reference to the relevant document.
  • The complaint concerns an issue previously clarified in response to a previous complaint notification.  In this case, the response to the complaint contains a reference to the relevant correspondence,
  • The complaint comes from a third party who does not have the appropriate authorisation or power of attorney.
  • The complaint is submitted after 14 days from the date of disclosure of the reasons for the complaint.
  • Suppose the complaint does not meet the formal conditions referred to above. In that case, the Organizer calls the claimant to supplement it within no more than 7 days, together with an instruction that in the event of failure to complete the complaint within the prescribed period, the complaint will be left without consideration.  The Organizer will immediately inform the claimant about exercising the right to leave the complaint unrecognised.

5. FINAL PROVISIONS

1. The rules of participation in the Festival or staying on the premises of the Festival may be supplemented or changed at any time depending on the issued legal acts and new guidelines referred to in § 1 section 2. Each Participant will be notified in advance of any changes. This includes change of venues, timings of Events. All current information can be found on the website (https://www.tangoxperience.com).

2. Registration for participation in the Event is equivalent to expressing a consent to the publication of photos or audiovisual materials presenting the Participant on: Event websites, the Organizer, on social media accounts, official photographers and filmmakers of the Event, and their modification. Any removal request must be submitted to the Festival email address: info@tangoxperience.com. 

3. Registration for participation in the Event is equivalent to accepting these Terms & Conditions.

4. Smoking is strictly forbidden in all Event venues.

5. Participants are required to wear dancing shoes or shoes with clean soles in the Festival venues for both Milongas and Workshops.

6. In consideration of other participants, all participants are asked to maintain a high standard of personal hygiene, avoid strong body odours, bring extra clean clothes if needed and maintain their dancing equipment to a high standard (no broken shoes, dirty soles, damaged heel tips etc.).

7. The organizer reserves the right to refuse booking and admission to any event of the Event at its own discretion, without giving a reason.

8. Invoices for participation in the Event will be issued upon the participant’s request.  If you are interested, please contact us by e-mail.

9. The organizer is not responsible for any unfortunate accidents during the Event.

10. The Organizer is not responsible for the destruction or loss of the Participants’ property, as well as for damages caused by the Participant during the stay at the Event.

11. It is forbidden to record or otherwise record dance classes during the Event without obtaining the consent of the Organizer in writing or the consent of the teachers.

12. It is forbidden for participants to consume drinks and food they brought to the venue by themselves. Not complying with this rule, will result in revoked admission to the Festival.